UPDATE: Jetstream TACC cloud authentication/VM management issue
- Outage start
- 11/19/2020 09:25 EST
- Anticipated end
- 11/19/2020 16:00 EST
- Outage type
- Partial outage
The TACC Jetstream cloud controller that had failed is presently back online. It is showing a hardware fault and a replacement is being pursued.
An additional downtime for replacement will be necessary but we don’t have details at this time.
All VM management actions should be available for the TACC cluster at this time though we can’t say if it will remain stable. We would suggest starting any TACC-based VMs that you might need in the immediate future to mitigate losing the ability to spin them up if the controller is taken offline again.
Please contact email@example.com if there are questions or concerns.
Additional details will be shared as soon as we have them.
The Jetstream Team
The primary controller for authorization and server management on the Jetstream TACC cloud is offline due to hardware issues. TACC engineers are investigating now.
Running VMs should not be affected. However, users will not be able to authenticate to the TACC cloud control interfaces (via Horizon or CLI) to manage those instances.
Instance management on Atmosphere for TACC-launched instances will likely fail, but web desktop and web shell to Active running instances is still available.
Direct ssh access should not be affected.
The IU cloud is unaffected by this outage.
If there are questions or concerns, please contact firstname.lastname@example.org
We will post updates as soon as there is more information.
The Jetstream Staff